The i4b Podcast Show with Mark Webb – Business & Commerce Champion
Matthew McSharry
Position
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Mark Webb is a passionate advocate for improving communities across North and North East Lincolnshire, championing commerce, and pushing business-led social change to make a positive difference. Listen about his vision to support businesses in NE Lincs, and how with his team, he created the E-Factor Group and how it continues to support businesses and beyond, over a decade later.
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<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 second so uh welcome to the insight for business podcast this is our first ever episode and i would like to welcome mark">so uh welcome to the insight for business podcast this is our first ever episode and i would like to welcome mark</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 seconds webb the managing director of v factor group hi matthew all right yes very good thank you good uh yeah thanks again for">webb the managing director of v factor group hi matthew all right yes very good thank you good uh yeah thanks again for</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 seconds coming along and likes to say the first ever episode it's very exciting for us at himself for business">coming along and likes to say the first ever episode it's very exciting for us at himself for business</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 seconds um so we're here today at the enterprise village um i can see the construction work being">um so we're here today at the enterprise village um i can see the construction work being</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 seconds completed on site as you continue to grow and can you tell us how this journey">completed on site as you continue to grow and can you tell us how this journey</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 seconds started what e factor a factor yes and then the enterprise village well look in">started what e factor a factor yes and then the enterprise village well look in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="37 seconds a nutshell e factor let's go back to 2007 2008 and it was">a nutshell e factor let's go back to 2007 2008 and it was</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="42 seconds really born out of um dissatisfaction i suppose there's many good things oh you see some kind of gap in the market and">really born out of um dissatisfaction i suppose there's many good things oh you see some kind of gap in the market and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="49 seconds the gap that i identified was that uh business support that was being provided">the gap that i identified was that uh business support that was being provided</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="57 seconds local small businesses was uh really being provided by what was then business">local small businesses was uh really being provided by what was then business</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 2 seconds link and i was on i was on the receiving end of that and it was really very prescriptive it had nothing to do with">link and i was on i was on the receiving end of that and it was really very prescriptive it had nothing to do with</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 10 seconds enterprise or being entrepreneurial literally there was a lit but somebody would come and see you with a list of">enterprise or being entrepreneurial literally there was a lit but somebody would come and see you with a list of</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 16 seconds things to say well these are the things that we can help you with which one do you want and if the answer is well hey i">things to say well these are the things that we can help you with which one do you want and if the answer is well hey i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 22 seconds don't know and b none of those i'm pretty sure then we reached a stalemate">don't know and b none of those i'm pretty sure then we reached a stalemate</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 27 seconds there wasn't enough uh support when actually entrepreneurs people are in business just need someone to sit down">there wasn't enough uh support when actually entrepreneurs people are in business just need someone to sit down</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 34 seconds and listen to what they're facing because lots of businesses face the same thing">and listen to what they're facing because lots of businesses face the same thing</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 39 seconds but they all feel different to every individual business so you need to go in with a blank sheet of paper so e factor">but they all feel different to every individual business so you need to go in with a blank sheet of paper so e factor</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 46 seconds taking that on that premise decided well we're going to do it differently we're going to go in from the beginning">taking that on that premise decided well we're going to do it differently we're going to go in from the beginning</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 52 seconds understanding that people deal with people not lists of paper and not policies and such things">understanding that people deal with people not lists of paper and not policies and such things</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="1 minute, 58 seconds um and to get it funded we went we went into this competitive bidding process in">um and to get it funded we went we went into this competitive bidding process in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 4 seconds in london uh for a program called leggy and somebody might remember it's local">in london uh for a program called leggy and somebody might remember it's local</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 9 seconds enterprise growth initiative they love acronyms really um">enterprise growth initiative they love acronyms really um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 14 seconds but it was really good because the uh was competitive across the country yeah">but it was really good because the uh was competitive across the country yeah</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 19 seconds and this area i felt really needed some support for the entrepreneurs that i">and this area i felt really needed some support for the entrepreneurs that i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 26 seconds could see existed but were um weren't getting the support that they needed so uh i i put well i went to see">could see existed but were um weren't getting the support that they needed so uh i i put well i went to see</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 32 seconds a bid that this area was putting together and it was a bit rubbish and um so i said i thought it was rubbish and">a bid that this area was putting together and it was a bit rubbish and um so i said i thought it was rubbish and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 37 seconds they said well do you think you can do any better oh yes and that was the opportunity so i pulled together a bid i">they said well do you think you can do any better oh yes and that was the opportunity so i pulled together a bid i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 42 seconds spoke to a lot of business people it was a real collaborative effort and we won uh money and the basis of our bid">spoke to a lot of business people it was a real collaborative effort and we won uh money and the basis of our bid</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 50 seconds was and this is coming to the village the basis of our bid was if we can take capital">was and this is coming to the village the basis of our bid was if we can take capital</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="2 minutes, 55 seconds and build something we'll turn it into revenue add infinite sustainability that's all right there that's absolutely">and build something we'll turn it into revenue add infinite sustainability that's all right there that's absolutely</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 2 seconds what it is and you know i think there were about 11 11 maybe maybe 11 or 12 leggy um">what it is and you know i think there were about 11 11 maybe maybe 11 or 12 leggy um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 8 seconds programs across the country or they're run by local councils all run by local councils ask me how many of them exist">programs across the country or they're run by local councils all run by local councils ask me how many of them exist</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 14 seconds now how many of them exist now mark none wow just hours just effectively but">now how many of them exist now mark none wow just hours just effectively but</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 20 seconds you've told me that started before and it still it stands out because it was lit it's run by business you were">you've told me that started before and it still it stands out because it was lit it's run by business you were</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 27 seconds collaborative in that you went out to the market that's what do you need what do you want um and i think it speaks for">collaborative in that you went out to the market that's what do you need what do you want um and i think it speaks for</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 32 seconds itself that this is the only one standing it really does and and that the idea of coming to the enterprise village">itself that this is the only one standing it really does and and that the idea of coming to the enterprise village</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 38 seconds that we should build something like this and turn it into revenue and the revenue we get from this all of it goes into">that we should build something like this and turn it into revenue and the revenue we get from this all of it goes into</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 45 seconds supporting local businesses and that will never change unless we burn this place down that will never change">supporting local businesses and that will never change unless we burn this place down that will never change</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 52 seconds superb yeah fantastic story thank you um">superb yeah fantastic story thank you um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="3 minutes, 59 seconds was it right that um it was north northeast link's council who gave you the opportunity then that's right um i">was it right that um it was north northeast link's council who gave you the opportunity then that's right um i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 6 seconds mean i got to say a fair play to northeast council yeah i should yeah you're quite right i should mention that">mean i got to say a fair play to northeast council yeah i should yeah you're quite right i should mention that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 11 seconds because they were um once we we'd gone out and won">because they were um once we we'd gone out and won</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 16 seconds the bid i mean i remember going down to down to london and to do a presentation to as the chairman of orange there and">the bid i mean i remember going down to down to london and to do a presentation to as the chairman of orange there and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 23 seconds and i was there with the council so this was a real partnership um and presented to them and they remarked then that this">and i was there with the council so this was a real partnership um and presented to them and they remarked then that this</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 29 seconds was because it was private sector led that this was different this felt different and that they which was did">was because it was private sector led that this was different this felt different and that they which was did</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 35 seconds you have that feedback there and then absolutely without doubt um they were saying that in fact they said">you have that feedback there and then absolutely without doubt um they were saying that in fact they said</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 41 seconds how long is is your group mark going to be involved with this then are you just going to i think they were worried that">how long is is your group mark going to be involved with this then are you just going to i think they were worried that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 47 seconds would just be handed better walk away yeah and so when we said no this is an ambition this is a plan for for a for an">would just be handed better walk away yeah and so when we said no this is an ambition this is a plan for for a for an</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="4 minutes, 53 seconds organization um i think that was part of the thing that helped us but with the council could have said at the">organization um i think that was part of the thing that helped us but with the council could have said at the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes end of that right wall this is our money because it has to be passported through a council uh so we'll do this and and">end of that right wall this is our money because it has to be passported through a council uh so we'll do this and and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 5 seconds you thanks you know thanks for the input and we'll take it from here but they didn't they they they true to their word">you thanks you know thanks for the input and we'll take it from here but they didn't they they they true to their word</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 11 seconds they worked with us in an innovative way effect as a as a social enterprise and">they worked with us in an innovative way effect as a as a social enterprise and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 16 seconds not for private profit organization they passported the money on contract over to us uh to let us run it in that way and">not for private profit organization they passported the money on contract over to us uh to let us run it in that way and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 23 seconds then they sit on that board and they do you know of course and we want them to but">then they sit on that board and they do you know of course and we want them to but</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 28 seconds basically the the the business of running local enterprise growth was run">basically the the the business of running local enterprise growth was run</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 33 seconds by efactor limited which is a private company run by business people that's the difference">by efactor limited which is a private company run by business people that's the difference</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 40 seconds and i wonder at the start of all this with with leggy yeah has there been any">and i wonder at the start of all this with with leggy yeah has there been any</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 47 seconds um reflection on what this is what we do it should do in business we have successes or failures we should look at">um reflection on what this is what we do it should do in business we have successes or failures we should look at</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="5 minutes, 53 seconds what made the failure of failure and what made the successor sex so so that we can repeat yeah repeat what went well">what made the failure of failure and what made the successor sex so so that we can repeat yeah repeat what went well</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes and uh work on what went bad absolutely so well not effective so there were 11 to 12 councils that">and uh work on what went bad absolutely so well not effective so there were 11 to 12 councils that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 7 seconds yeah are not still running yeah e-factor is so what has what does that partnership who handed">yeah are not still running yeah e-factor is so what has what does that partnership who handed</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 14 seconds out the funding learned from from from the success of v-factor and another is that going to be">out the funding learned from from from the success of v-factor and another is that going to be</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 20 seconds replicated i wonder that that's one of the questions that comes to me absolutely right it's right the right thing to say because uh">replicated i wonder that that's one of the questions that comes to me absolutely right it's right the right thing to say because uh</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 27 seconds the partnership who formed it i mean this was a different government uh this was you know back in two thousand yeah">the partnership who formed it i mean this was a different government uh this was you know back in two thousand yeah</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 33 seconds tough in itself we'll turn around and and the ministers turn around and whatnot but the the premise which i keep on any">tough in itself we'll turn around and and the ministers turn around and whatnot but the the premise which i keep on any</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 40 seconds platform that will have me that i keep saying is the success that was here that came out of leggy">platform that will have me that i keep saying is the success that was here that came out of leggy</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 47 seconds has is immensely repeatable across the country all it takes is for somebody to">has is immensely repeatable across the country all it takes is for somebody to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 53 seconds say this is in capital buildings and capitals buildings converted into revenue is an">say this is in capital buildings and capitals buildings converted into revenue is an</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="6 minutes, 59 seconds easy thing for councils to do they've got lots of buildings yes they have put a bit of capital money into converting">easy thing for councils to do they've got lots of buildings yes they have put a bit of capital money into converting</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 4 seconds it into places like this and other the other units and business like the hive and things that we've got around the">it into places like this and other the other units and business like the hive and things that we've got around the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 10 seconds area and turn those into revenue and if you're a council who's got the the um">area and turn those into revenue and if you're a council who's got the the um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 16 seconds courage to do that and to give it to an organization like ours i don't want it by the way but i mean create another">courage to do that and to give it to an organization like ours i don't want it by the way but i mean create another</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 22 seconds one then uh then you will have what we've got here instead what happened in other areas is">one then uh then you will have what we've got here instead what happened in other areas is</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 29 seconds that councils created departments they employed people in the council to run leggy so when and all funded by leggy so">that councils created departments they employed people in the council to run leggy so when and all funded by leggy so</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 36 seconds when leggy ran out when the pot dried up that was that that was done and that">when leggy ran out when the pot dried up that was that that was done and that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 42 seconds we're still running we now the buildings that we've we're building here are all our own money we don't we're not getting">we're still running we now the buildings that we've we're building here are all our own money we don't we're not getting</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 48 seconds you know funding to carry on building buildings and yeah and again i i recall um when he first told me that">you know funding to carry on building buildings and yeah and again i i recall um when he first told me that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="7 minutes, 55 seconds that background that i believe that they were subsidizing small business businesses perhaps to say">that background that i believe that they were subsidizing small business businesses perhaps to say</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 2 seconds here's a reduced rent for instance rather than looking at a model of">here's a reduced rent for instance rather than looking at a model of</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 7 seconds helping out in other ways with other other support but you know real life is that you've got rent to pay and bills to pay no good if you've got a a big">helping out in other ways with other other support but you know real life is that you've got rent to pay and bills to pay no good if you've got a a big</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 14 seconds reduction for the first so 12 months and then you've got a that hike up that comes after it">reduction for the first so 12 months and then you've got a that hike up that comes after it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 19 seconds can be quite a shock it's a real false economy to do that you can't you can't create and help businesses run by">can be quite a shock it's a real false economy to do that you can't you can't create and help businesses run by</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 25 seconds cutting away the real cost that they're going to have to face it you set up whole ways of running a business based">cutting away the real cost that they're going to have to face it you set up whole ways of running a business based</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 31 seconds on that reduced cost and so it does come as a surprise as much as you might have it written down that in three years you're going to be paying market rate">on that reduced cost and so it does come as a surprise as much as you might have it written down that in three years you're going to be paying market rate</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 38 seconds when you're running a book support with yeah support with the business growth at the front end it would be the way i would look at it definitely yeah yeah">when you're running a book support with yeah support with the business growth at the front end it would be the way i would look at it definitely yeah yeah</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 45 seconds super so fancy a fantastic story there um with how e factor started and">super so fancy a fantastic story there um with how e factor started and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 52 seconds as a as i said it continues to grow we see that the um that there are more units being um completed yeah when are">as a as i said it continues to grow we see that the um that there are more units being um completed yeah when are</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="8 minutes, 59 seconds they when are they set to be uh well they're ready first person first tenant is moving in on november the first so">they when are they set to be uh well they're ready first person first tenant is moving in on november the first so</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 5 seconds it's very soon um and the second tenant i think in december the first because of there and then there's another one yeah">it's very soon um and the second tenant i think in december the first because of there and then there's another one yeah</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 11 seconds so from november the 1st there'll be there'll be people moving in super yeah and how much extra capacity has that put">so from november the 1st there'll be there'll be people moving in super yeah and how much extra capacity has that put</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 18 seconds into the village well that's given us seven more units down there like industrial units and they're they">into the village well that's given us seven more units down there like industrial units and they're they</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 23 seconds certainly are the um the most popular type of business accommodation">certainly are the um the most popular type of business accommodation</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 30 seconds i call them light industrial units but they're an office with a industrial park light industrial park">i call them light industrial units but they're an office with a industrial park light industrial park</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 36 seconds behind it and the mezzanine floor where you that you can use for um either more offices or or storage but">behind it and the mezzanine floor where you that you can use for um either more offices or or storage but</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 43 seconds it's we call this the enterprise village and quite rightly because you think of industrial units and you might think well that's just">it's we call this the enterprise village and quite rightly because you think of industrial units and you might think well that's just</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 49 seconds lots of grease and noise and whatnot but if you look around the village the selection of people that we've got here">lots of grease and noise and whatnot but if you look around the village the selection of people that we've got here</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="9 minutes, 55 seconds we've got a fashion designer we've got jewelry makers uh cheerleader training">we've got a fashion designer we've got jewelry makers uh cheerleader training</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes company there's just every it companies all using these so-called industrial units">company there's just every it companies all using these so-called industrial units</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 7 seconds with really innovative ways now it's big space in there it's great it's uh it's fantastic yeah industrial unit perhaps">with really innovative ways now it's big space in there it's great it's uh it's fantastic yeah industrial unit perhaps</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 13 seconds doesn't do justice to the to the type of client that um that you have on on site">doesn't do justice to the to the type of client that um that you have on on site</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 18 seconds maybe maybe we can come up with something a little more yeah yeah i think i think that's right">maybe maybe we can come up with something a little more yeah yeah i think i think that's right</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 23 seconds somebody said well yes it really is a village and and one of my tenants says does that make us the village people">somebody said well yes it really is a village and and one of my tenants says does that make us the village people</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 30 seconds i don't think we need to go that far but yeah the enterprise village it doesn't yeah enterprise is the word isn't it">i don't think we need to go that far but yeah the enterprise village it doesn't yeah enterprise is the word isn't it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 35 seconds yeah so um yeah definitely very good um just to backtrack a little um when you">yeah so um yeah definitely very good um just to backtrack a little um when you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 42 seconds when we went when we talked about leggy and how well a factor group has done">when we went when we talked about leggy and how well a factor group has done</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 48 seconds with that with that money with that funding um it's the one that's still standing and the blueprint it is a blueprint for">with that with that money with that funding um it's the one that's still standing and the blueprint it is a blueprint for</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="10 minutes, 55 seconds success absolutely um yeah i just feel that there needs to be for me there needs to be um a bit of a">success absolutely um yeah i just feel that there needs to be for me there needs to be um a bit of a</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 2 seconds closed loop there to go back to some of these people who are involved with that and and shining light on just how well">closed loop there to go back to some of these people who are involved with that and and shining light on just how well</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 9 seconds efact a group have done and and the team that you put together um so perhaps that's something i can get">efact a group have done and and the team that you put together um so perhaps that's something i can get</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 15 seconds some maybe you can give him some connection so who were involved and i i can um i i'd be delighted to if they're still">some maybe you can give him some connection so who were involved and i i can um i i'd be delighted to if they're still</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 21 seconds around i know that as i say it was it was a good 12 years ago now or even longer 13">around i know that as i say it was it was a good 12 years ago now or even longer 13</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 28 seconds years ago now um the the people in government that were involved at least">years ago now um the the people in government that were involved at least</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 33 seconds were doing that but there's no reason uh see it it can be quite it's quite a battle from from efactor's point of view">were doing that but there's no reason uh see it it can be quite it's quite a battle from from efactor's point of view</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 40 seconds and let me just put this theory to you i i think that uh business support generally in this">and let me just put this theory to you i i think that uh business support generally in this</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 47 seconds country focuses and they talk about business and they and the focus is generally on larger organizations you">country focuses and they talk about business and they and the focus is generally on larger organizations you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 53 seconds see it in headlines of newspapers and and that's quite right you know they're big job creators and">see it in headlines of newspapers and and that's quite right you know they're big job creators and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="11 minutes, 58 seconds and they're easy to to talk to because they're big and they represent big sectors um but then they take the same">and they're easy to to talk to because they're big and they represent big sectors um but then they take the same</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 5 seconds approach to when when they're talking about small businesses so they they have this lovely phrase smes uh small to">approach to when when they're talking about small businesses so they they have this lovely phrase smes uh small to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 12 seconds medium enterprises and that's just a way of saying well we they're all very different so let's just put them all">medium enterprises and that's just a way of saying well we they're all very different so let's just put them all</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 18 seconds into one category so we can talk about them in one category it doesn't make any">into one category so we can talk about them in one category it doesn't make any</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 23 seconds sense to me no from one two employees up to 250 employees from a million a few">sense to me no from one two employees up to 250 employees from a million a few</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 29 seconds hundred thousand turnover to 40 million turnovers absolutely it doesn't make sense does it how can the support you">hundred thousand turnover to 40 million turnovers absolutely it doesn't make sense does it how can the support you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 35 seconds want to give to an entrepreneur who's just started off in a photography business or or running a tattoo parlor">want to give to an entrepreneur who's just started off in a photography business or or running a tattoo parlor</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 41 seconds or something along those lines how can you treat them or think that their requirements are the same as an">or something along those lines how can you treat them or think that their requirements are the same as an</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 47 seconds engineering firm that's been around for 70 years and employs 100 people it's not">engineering firm that's been around for 70 years and employs 100 people it's not</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 52 seconds the same and they they might have similar but they're not the same and they need">the same and they they might have similar but they're not the same and they need</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="12 minutes, 57 seconds and yeah that's just another reason perhaps that the e factor group has has done so well">and yeah that's just another reason perhaps that the e factor group has has done so well</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 3 seconds because it's catered to that market it catered to that market and helped">because it's catered to that market it catered to that market and helped</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 8 seconds yeah help those small businesses develop it it really hasn't and it's an important">yeah help those small businesses develop it it really hasn't and it's an important</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 14 seconds theory uh that we're that we're putting into practice because like any other town in the uk north east lincolnshire's">theory uh that we're that we're putting into practice because like any other town in the uk north east lincolnshire's</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 21 seconds reliance on small to medium enterprises and mainly the small side of that over the micro">reliance on small to medium enterprises and mainly the small side of that over the micro</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 28 seconds side of that the reliance on that is staggering when you consider i think it's now 90 percent of adults employed">side of that the reliance on that is staggering when you consider i think it's now 90 percent of adults employed</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 35 seconds in northeast lincolnshire are employed by those small to media enterprises so">in northeast lincolnshire are employed by those small to media enterprises so</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 42 seconds of course you must help them they are we are all facing challenges not just large">of course you must help them they are we are all facing challenges not just large</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 47 seconds sectors that you hear about on the news you know that photographer that hairdresser that butcher they're facing">sectors that you hear about on the news you know that photographer that hairdresser that butcher they're facing</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 53 seconds challenges just like amazon or or well they're not really facing challenges eye but some of the">challenges just like amazon or or well they're not really facing challenges eye but some of the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="13 minutes, 58 seconds larger firms are facing they're facing them just the same the difference is matthew that the people that we're">larger firms are facing they're facing them just the same the difference is matthew that the people that we're</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 5 seconds talking to are the people that got up one morning and said right i'm going to remortgage my house and start this">talking to are the people that got up one morning and said right i'm going to remortgage my house and start this</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 10 seconds business and i'm going to put everything into it that person that very person that that is">business and i'm going to put everything into it that person that very person that that is</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 15 seconds that is facing the challenges that we reach out to to support because they">that is facing the challenges that we reach out to to support because they</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 20 seconds they employ five ten people and they worry every night about how they're going to keep those jobs going and those">they employ five ten people and they worry every night about how they're going to keep those jobs going and those</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 26 seconds are the people that that's that's our audience continuing to support yes absolutely fantastic">are the people that that's that's our audience continuing to support yes absolutely fantastic</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 32 seconds thank you um of course efat has done so so well as we've spoken">thank you um of course efat has done so so well as we've spoken</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 39 seconds about um a great success story a couple of the couple of questions i wanted to ask from">about um a great success story a couple of the couple of questions i wanted to ask from</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 46 seconds that was you didn't obviously do that just just on your own maybe part of that vision was yours and">that was you didn't obviously do that just just on your own maybe part of that vision was yours and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 53 seconds but then it was the collaborative approach from the from the start and obviously a team to build it so">but then it was the collaborative approach from the from the start and obviously a team to build it so</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="14 minutes, 58 seconds i wonder whether you could perhaps develop on uh how the the vision">i wonder whether you could perhaps develop on uh how the the vision</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 4 seconds and and strategy team came together and has built from from then and how it">and and strategy team came together and has built from from then and how it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 9 seconds continues to develop okay i think you're right to say effect">continues to develop okay i think you're right to say effect</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 14 seconds and hobart hasn't come across as if that was it was all no no no it really wasn't there's no">and hobart hasn't come across as if that was it was all no no no it really wasn't there's no</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 19 seconds doubt from the word go collaboration first with the local authority and then with the team that we built up">doubt from the word go collaboration first with the local authority and then with the team that we built up</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 25 seconds around it was really important we were supported by the enterprise agency that was quite that was here um">around it was really important we were supported by the enterprise agency that was quite that was here um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 33 seconds and very active at the time and also by the grimsby institute who are also very interested in a big play a big part in">and very active at the time and also by the grimsby institute who are also very interested in a big play a big part in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 39 seconds the in the future economy of this area um and by a lot of our other private sector">the in the future economy of this area um and by a lot of our other private sector</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 45 seconds organizations it was collaboration from the beginning and continued to be there as we developed a team of people and you">organizations it was collaboration from the beginning and continued to be there as we developed a team of people and you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 52 seconds know the the most important thing i can say about about the team at e factor and i suppose">know the the most important thing i can say about about the team at e factor and i suppose</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="15 minutes, 59 seconds it's about the attitude and the the culture that we that we build up around here is that you cannot go in to">it's about the attitude and the the culture that we that we build up around here is that you cannot go in to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 8 seconds any one of our customers doesn't matter who it is with any assumptions whatsoever you go in with the respect">any one of our customers doesn't matter who it is with any assumptions whatsoever you go in with the respect</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 14 seconds that that person whether they've just had an idea or they've been going for 100 years has got something to teach you">that that person whether they've just had an idea or they've been going for 100 years has got something to teach you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 20 seconds and if we if we follow that premise if all of our advisors follow that premise and stop thinking that we're experts in">and if we if we follow that premise if all of our advisors follow that premise and stop thinking that we're experts in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 28 seconds anything other than finding help and solutions for people who are running businesses then you learn every">anything other than finding help and solutions for people who are running businesses then you learn every</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 36 seconds single day about what it takes to be able to support businesses i'll learn something today that will help a">single day about what it takes to be able to support businesses i'll learn something today that will help a</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 42 seconds business that i meet maybe in six months time because i've learned it from somebody else who i'm trying to support">business that i meet maybe in six months time because i've learned it from somebody else who i'm trying to support</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 48 seconds for a different thing and that's how it works that's how it that's why you should always go in with a blank sheet of paper yeah rather than that list yeah">for a different thing and that's how it works that's how it that's why you should always go in with a blank sheet of paper yeah rather than that list yeah</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="16 minutes, 55 seconds take the preconceptions yeah without a doubt and the other part of it is apart from the fact that we're">take the preconceptions yeah without a doubt and the other part of it is apart from the fact that we're</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes run by business people is that we cannot lose sight of the fact that we are a business we're a limited company we need">run by business people is that we cannot lose sight of the fact that we are a business we're a limited company we need</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 8 seconds not for profit doesn't mean not for any profit at all it means go out and get as much profit as you can">not for profit doesn't mean not for any profit at all it means go out and get as much profit as you can</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 14 seconds in order to cycle it back back in reinvest it yeah i don't have shareholders except">in order to cycle it back back in reinvest it yeah i don't have shareholders except</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 21 seconds my customers they're the ones who will notice if i don't put invest back in them and they'll the ones that will cry">my customers they're the ones who will notice if i don't put invest back in them and they'll the ones that will cry</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 27 seconds foul and quite right they should do and another strength of the team that">foul and quite right they should do and another strength of the team that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 33 seconds you put in place is that um you've retained you've retained that team you know">you put in place is that um you've retained you've retained that team you know</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 38 seconds you're not you're not turning over staff no that adds a strength in and of itself">you're not you're not turning over staff no that adds a strength in and of itself</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 45 seconds doesn't it because you're not losing experience and and the wealth of it the wealth of knowledge and experience">doesn't it because you're not losing experience and and the wealth of it the wealth of knowledge and experience</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 50 seconds within the local market that's been gained yeah through that support over years and years is retained without a doubt and that's i">within the local market that's been gained yeah through that support over years and years is retained without a doubt and that's i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="17 minutes, 58 seconds mean that's enough for any company to consider if if any organization believes that that um">mean that's enough for any company to consider if if any organization believes that that um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 4 seconds retaining their staff is as a thing you do on the side or just paying enough money or you'll get absolutely you you">retaining their staff is as a thing you do on the side or just paying enough money or you'll get absolutely you you</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 11 seconds lose the point about the value i mean my team are just i mean are you right i've had them out">lose the point about the value i mean my team are just i mean are you right i've had them out</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 17 seconds it feels like they've been they were there at the booth yeah yeah but they they buy into the values">it feels like they've been they were there at the booth yeah yeah but they they buy into the values</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 23 seconds of the company they believe in what they do they feel the company i don't pay">of the company they believe in what they do they feel the company i don't pay</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 29 seconds them top dollar i you know they'd be the first ones to tell me that and so there's no doubt but but i i don't it's">them top dollar i you know they'd be the first ones to tell me that and so there's no doubt but but i i don't it's</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 34 seconds not that i don't need to of course i would if i could but we get the the right balance but they love the company">not that i don't need to of course i would if i could but we get the the right balance but they love the company</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 41 seconds and as long as i continue to love the company as much as they do and treat them with respect that we're all a team">and as long as i continue to love the company as much as they do and treat them with respect that we're all a team</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 48 seconds then that's what's more important fantastic yeah absolutely fantastic you cannot be you cannot beat that">then that's what's more important fantastic yeah absolutely fantastic you cannot be you cannot beat that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 53 seconds approach money goes so far as a as a hygiene factor it gives someone a a small lift">approach money goes so far as a as a hygiene factor it gives someone a a small lift</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="18 minutes, 59 seconds for a very short period of time but if you feel invested in the organization the enterprise that you're you're">for a very short period of time but if you feel invested in the organization the enterprise that you're you're</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 5 seconds part of because you feel part of it and you get far much more out from from those people you're right matthew and">part of because you feel part of it and you get far much more out from from those people you're right matthew and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 11 seconds it's an enjoyable place it's an enjoyable place to be it's an enjoyable part of your life work is a">it's an enjoyable place it's an enjoyable place to be it's an enjoyable part of your life work is a</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 17 seconds a massive part of our our life isn't it huge i don't enjoy it then">a massive part of our our life isn't it huge i don't enjoy it then</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 22 seconds it's tough isn't it well i i remember meeting a person back when i worked at corporates and i met a person i hadn't">it's tough isn't it well i i remember meeting a person back when i worked at corporates and i met a person i hadn't</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 29 seconds seen for a while and uh at a conference as you often do and we had a drink and it was the 80s we had drinks at">seen for a while and uh at a conference as you often do and we had a drink and it was the 80s we had drinks at</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 35 seconds conferences conferences and uh and we sat down the bar and said">conferences conferences and uh and we sat down the bar and said</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 41 seconds uh and i said to him how are you doing and he said why i hate you know i'm still there and i">uh and i said to him how are you doing and he said why i hate you know i'm still there and i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 47 seconds really don't and he went on and on and on loads about how miserable his boss didn't understand him and she thought he">really don't and he went on and on and on loads about how miserable his boss didn't understand him and she thought he</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="19 minutes, 53 seconds was rubbish and and he was wasn't the right person for the job and he wasn't enjoying it and he went on and on and in the end i said to him">was rubbish and and he was wasn't the right person for the job and he wasn't enjoying it and he went on and on and in the end i said to him</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes if you hate it so much why don't you just leave and he said to me i've only got 15 more">if you hate it so much why don't you just leave and he said to me i've only got 15 more</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 7 seconds years to go i only got 15 years ago if you ever find yourself in that">years to go i only got 15 years ago if you ever find yourself in that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 13 seconds position really that that is what you get if you don't invest in value and support your staff">position really that that is what you get if you don't invest in value and support your staff</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 21 seconds you get that attitude attitude and what what work output are you getting from that as well what work output is">you get that attitude attitude and what what work output are you getting from that as well what work output is</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 28 seconds everybody yeah everybody can clearly see that that's not a good position to be in">everybody yeah everybody can clearly see that that's not a good position to be in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 34 seconds and it comes from not having engaged staff engaged employees who feel part of the">and it comes from not having engaged staff engaged employees who feel part of the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 39 seconds organization and part of the message not valuing them what people seem to i have">organization and part of the message not valuing them what people seem to i have</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 44 seconds people that sometimes come into the motor offices and talk to courtney who you'll have met at reception">people that sometimes come into the motor offices and talk to courtney who you'll have met at reception</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 50 seconds he's a very capable young lady also buys in totally into the ethos of the company">he's a very capable young lady also buys in totally into the ethos of the company</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="20 minutes, 56 seconds and they dismiss her as if it were you know and and you think well why don't you understand that everyone in this">and they dismiss her as if it were you know and and you think well why don't you understand that everyone in this</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 2 seconds company everyone plays a part and if if you upset courtney then you upset me or">company everyone plays a part and if if you upset courtney then you upset me or</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 8 seconds anybody else because we're all that and we all buy into that so just everyone should just understand that they're all">anybody else because we're all that and we all buy into that so just everyone should just understand that they're all</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 15 seconds adults you know we're all adults we've all got a job to do and we all should be valued in">adults you know we're all adults we've all got a job to do and we all should be valued in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 20 seconds the the role that we play in that in that team and people forget that i think sometimes absolutely">the the role that we play in that in that team and people forget that i think sometimes absolutely</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 27 seconds yeah an interesting story i heard that i won't be able to recall quite correctly i'm sure but um the team ethos they have">yeah an interesting story i heard that i won't be able to recall quite correctly i'm sure but um the team ethos they have</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 35 seconds at nasa um i can't remember maybe it was buzz aldrin maybe maybe it was one of the">at nasa um i can't remember maybe it was buzz aldrin maybe maybe it was one of the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 40 seconds guys who landed on who actually set foot on the moon but um everybody at nasa">guys who landed on who actually set foot on the moon but um everybody at nasa</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 45 seconds felt part of that team you asked i think it was the the guy who cleaned up and swept the">felt part of that team you asked i think it was the the guy who cleaned up and swept the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 50 seconds flaws it was asked what do you do he said i put rockets on the moon yeah i put men on the moon and that is what it">flaws it was asked what do you do he said i put rockets on the moon yeah i put men on the moon and that is what it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="21 minutes, 57 seconds means to be part of a team everybody has a part to play i couldn't put it better myself that's absolutely right thanks">means to be part of a team everybody has a part to play i couldn't put it better myself that's absolutely right thanks</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 3 seconds mark um so yeah a few questions um so what has been the effect of kobe 19">mark um so yeah a few questions um so what has been the effect of kobe 19</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 10 seconds for the grimsby business community wow it has been many and varied i've got to">for the grimsby business community wow it has been many and varied i've got to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 16 seconds say it it's as much as we'd all like to and i'm a very positive person as you might have gathered but it's it's a challenge to">say it it's as much as we'd all like to and i'm a very positive person as you might have gathered but it's it's a challenge to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 23 seconds find um a way to be totally positive about the situation that we're in at the">find um a way to be totally positive about the situation that we're in at the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 28 seconds moment particularly the hospitality and tourism they are they're really facing">moment particularly the hospitality and tourism they are they're really facing</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 34 seconds up to at the moment and you know matthew it's not so much the of course it is a hell of a lot of the of the">up to at the moment and you know matthew it's not so much the of course it is a hell of a lot of the of the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 39 seconds complete wipe out of their customer base but it's also the uncertainty really never not really knowing is it">complete wipe out of their customer base but it's also the uncertainty really never not really knowing is it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 46 seconds going to change again next month or the month on you hear that plane being played out at the moment">going to change again next month or the month on you hear that plane being played out at the moment</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 51 seconds on television because of the second wave it's a real challenge for those businesses you know it's had a big">on television because of the second wave it's a real challenge for those businesses you know it's had a big</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="22 minutes, 58 seconds impact on on the business community here um there are businesses that are yet to">impact on on the business community here um there are businesses that are yet to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 6 seconds know whether they're going to survive after furloughing comes to an end and depending on what policies come into">know whether they're going to survive after furloughing comes to an end and depending on what policies come into</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 12 seconds place and whether that will support them we don't really know there's been a lot of kicking the can down the road with that the loans that have been offered">place and whether that will support them we don't really know there's been a lot of kicking the can down the road with that the loans that have been offered</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 18 seconds and the uh and the support the financial support i think it's had more of an impact than">and the uh and the support the financial support i think it's had more of an impact than</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 24 seconds we're seeing now yeah i think we're going to see more of that uh probably in november some will hold out through">we're seeing now yeah i think we're going to see more of that uh probably in november some will hold out through</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 29 seconds december but then end up as we see it often after christmas you get a um">december but then end up as we see it often after christmas you get a um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 34 seconds you can have a downturn but not to put too too uh there are some upsides here and">you can have a downturn but not to put too too uh there are some upsides here and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 42 seconds in our experience and i think we have well let me just give you some examples from the time that we went into lockdown">in our experience and i think we have well let me just give you some examples from the time that we went into lockdown</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 49 seconds so from april let's say through march our interests the people who came to see us about starting their own business">so from april let's say through march our interests the people who came to see us about starting their own business</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="23 minutes, 55 seconds went from 12 a month which we used to get on a regular basis to 40 4-0 really">went from 12 a month which we used to get on a regular basis to 40 4-0 really</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 1 second and it hasn't from april from april from the minute it all happened people were coming and now look when somebody comes">and it hasn't from april from april from the minute it all happened people were coming and now look when somebody comes</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 8 seconds to us and says i'm thinking about starting a business we take them through some re some reality checks and workshops and some things and normally">to us and says i'm thinking about starting a business we take them through some re some reality checks and workshops and some things and normally</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 15 seconds we lose about 50 percent of them after that and that's a good duty for us to do yeah absolutely and but and that ratio">we lose about 50 percent of them after that and that's a good duty for us to do yeah absolutely and but and that ratio</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 21 seconds is the same so whereas we used to have six we've now got two twenty wow i mean that is fantastic starts well completely">is the same so whereas we used to have six we've now got two twenty wow i mean that is fantastic starts well completely</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 28 seconds through me i have no i have no idea why i mean i think there's some science behind it that i could point to but i">through me i have no i have no idea why i mean i think there's some science behind it that i could point to but i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 34 seconds don't know it just happens and and and and it continues and also yeah to look at some of the positive steps we can">don't know it just happens and and and and it continues and also yeah to look at some of the positive steps we can</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 39 seconds take um i myself have been talking to um e factor group in in the support we have">take um i myself have been talking to um e factor group in in the support we have</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 45 seconds with the uh kickstarter employment scheme i believe at the last count you'd had around about">with the uh kickstarter employment scheme i believe at the last count you'd had around about</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 51 seconds 150 yeah and smaller businesses that obviously you're able to put 30 plus together at a time that's right that's">150 yeah and smaller businesses that obviously you're able to put 30 plus together at a time that's right that's</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="24 minutes, 58 seconds right we've gone up to i think now 175 positions uh through around 150 uh">right we've gone up to i think now 175 positions uh through around 150 uh</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 4 seconds registered so yeah hoping that that that's a great positive going forward and part of that is some of those some">registered so yeah hoping that that that's a great positive going forward and part of that is some of those some</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 10 seconds of those companies perhaps that even started in in april that looking to cut to come through and continue to grow">of those companies perhaps that even started in in april that looking to cut to come through and continue to grow</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 16 seconds absolutely it's a great isn't that a great sign that this offer is generous offer you're paying six months worth of">absolutely it's a great isn't that a great sign that this offer is generous offer you're paying six months worth of</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 22 seconds salary and everything for a young person but isn't that a great sign that local small businesses have said i could do">salary and everything for a young person but isn't that a great sign that local small businesses have said i could do</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 28 seconds something with i could make my business grow or better if i just yeah do you know that that's that's where i am i">something with i could make my business grow or better if i just yeah do you know that that's that's where i am i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 34 seconds know i need some help um we with insight for business there's me and you know as managing director of a small">know i need some help um we with insight for business there's me and you know as managing director of a small</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 40 seconds business yeah you have every single job to do um and i could do with some help but the thought of employing somebody">business yeah you have every single job to do um and i could do with some help but the thought of employing somebody</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 47 seconds um part-time or even full-time the the immediate concern is the cost yeah um">um part-time or even full-time the the immediate concern is the cost yeah um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="25 minutes, 54 seconds but yeah for me if i know i'm at that point if i'm getting some help um to pay those wages and if it's a young person">but yeah for me if i know i'm at that point if i'm getting some help um to pay those wages and if it's a young person</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 1 second as well that's a great thing to be able to to do if i can get somebody in yeah i'm looking at">as well that's a great thing to be able to to do if i can get somebody in yeah i'm looking at</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 7 seconds everyone it's a great scheme really is and the enthusiasm for it is excellent so you know let's hope yeah and it is">everyone it's a great scheme really is and the enthusiasm for it is excellent so you know let's hope yeah and it is</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 15 seconds about passing passing on some some real skills and knowledge within within absolutely six months as well and and in">about passing passing on some some real skills and knowledge within within absolutely six months as well and and in</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 20 seconds addition to that just on the kobe thing that there are we we have found that there are three types of businesses now">addition to that just on the kobe thing that there are we we have found that there are three types of businesses now</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 26 seconds in this uh there are there's one group who are uh who have completely uh they're just barely surviving and">in this uh there are there's one group who are uh who have completely uh they're just barely surviving and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 32 seconds that's probably through things like furlough and rather sadly it's not likely that they'll survive">that's probably through things like furlough and rather sadly it's not likely that they'll survive</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 38 seconds for much longer um and they'll fight now we'll give them every bit of support that we can but there is that group then">for much longer um and they'll fight now we'll give them every bit of support that we can but there is that group then</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 44 seconds there's a group at the other end of scale who have pivoted right from the beginning and who are just">there's a group at the other end of scale who have pivoted right from the beginning and who are just</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 49 seconds some who have launched in the middle of it who are just absolutely flying they've responded they're doing things">some who have launched in the middle of it who are just absolutely flying they've responded they're doing things</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="26 minutes, 55 seconds in a different way and now they're making as much of a profit as they were">in a different way and now they're making as much of a profit as they were</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes pre-covert and just because of the new way of working which is really interesting to see the creativity and">pre-covert and just because of the new way of working which is really interesting to see the creativity and</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 6 seconds the innovation of people to do that but then there's a big chunk in the middle that main group of people who are there">the innovation of people to do that but then there's a big chunk in the middle that main group of people who are there</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 13 seconds they're battling and they're surviving and they've got a good chance to survive but they're on">they're battling and they're surviving and they've got a good chance to survive but they're on</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 18 seconds thin ice they need support they need timely support they need to we need to">thin ice they need support they need timely support they need to we need to</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 23 seconds ensure that we look after that community of business people because if we don't and that group that big group in the">ensure that we look after that community of business people because if we don't and that group that big group in the</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 30 seconds middle fall away then we have got economic problems so we need to support that that group of people that's where">middle fall away then we have got economic problems so we need to support that that group of people that's where</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 36 seconds how it's impacting here well highlighted yeah great point um what challenges does grimsby face when">how it's impacting here well highlighted yeah great point um what challenges does grimsby face when</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 44 seconds it comes to business uh well it's it">it comes to business uh well it's it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 50 seconds the challenges that we have currently are so much more positive than they were">the challenges that we have currently are so much more positive than they were</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="27 minutes, 55 seconds before so i'll put this in a nutshell because i recognize where we have time the business community">before so i'll put this in a nutshell because i recognize where we have time the business community</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 1 second were working in an area where people used to walk with their head down now">were working in an area where people used to walk with their head down now</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 6 seconds i've been here now for a good long time and i've seen many reports that councils of the past and others have written">i've been here now for a good long time and i've seen many reports that councils of the past and others have written</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 12 seconds about grimsby and you know what they always started with they always started with grimsby is one of the most deprived">about grimsby and you know what they always started with they always started with grimsby is one of the most deprived</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 18 seconds areas in the uk that would be the opening gambit mainly because they wanted people to give them money or">areas in the uk that would be the opening gambit mainly because they wanted people to give them money or</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 23 seconds something yeah but you think that just that feeds in doesn't it that feeds into the psyche">something yeah but you think that just that feeds in doesn't it that feeds into the psyche</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 28 seconds of and now now because of and now i'm i haven't i haven't um i">of and now now because of and now i'm i haven't i haven't um i</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 35 seconds haven't drunk the kool-aid about offshore wind being the the panacea for everything but i do recognize that ever">haven't drunk the kool-aid about offshore wind being the the panacea for everything but i do recognize that ever</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 42 seconds since we talked about this area being the center for offshore wind for wind farms suddenly we've got a difference">since we talked about this area being the center for offshore wind for wind farms suddenly we've got a difference</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 50 seconds suddenly people have lifted up their heads and are starting to think about other ways of being innovative in this">suddenly people have lifted up their heads and are starting to think about other ways of being innovative in this</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="28 minutes, 57 seconds area thinking that this place has a future and you know if you ever want to if you ever want to inspire">area thinking that this place has a future and you know if you ever want to if you ever want to inspire</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 3 seconds entrepreneurs and indeed people at school and colleges to to to make">entrepreneurs and indeed people at school and colleges to to to make</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 8 seconds something of the area and like the area they live in you give them one thing and that's hope if you give them hope about">something of the area and like the area they live in you give them one thing and that's hope if you give them hope about</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 15 seconds a future rather than rather than being worried about what the past yes suddenly people think of possibilities">a future rather than rather than being worried about what the past yes suddenly people think of possibilities</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 21 seconds and we have now got hope and that's that that's the challenge that we face can we">and we have now got hope and that's that that's the challenge that we face can we</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 27 seconds take advantage of that and that's that's a great point that giving people hope you you start that">take advantage of that and that's that's a great point that giving people hope you you start that</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 32 seconds turn around you start that that change mechanism of getting people to look at things differently to appraise um their">turn around you start that that change mechanism of getting people to look at things differently to appraise um their</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 39 seconds their hopes and dreams differently what they can do in business differently yeah come to this area because it's deprived">their hopes and dreams differently what they can do in business differently yeah come to this area because it's deprived</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 44 seconds he's not a great seller isn't it you know come to this area because we have great opportunity yeah um is another">he's not a great seller isn't it you know come to this area because we have great opportunity yeah um is another</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 49 seconds well it's odd because those reports used to say this is this has some of the most deprived areas">well it's odd because those reports used to say this is this has some of the most deprived areas</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="29 minutes, 55 seconds in the uk and the other challenges we have is that talented people are leaving and not coming back well i think you've">in the uk and the other challenges we have is that talented people are leaving and not coming back well i think you've</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes just got the answer to the second thing that's happening in the first statement that you made if that's what you think">just got the answer to the second thing that's happening in the first statement that you made if that's what you think</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 6 seconds of your of your area to open up a report like that and that's what's going to happen">of your of your area to open up a report like that and that's what's going to happen</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 11 seconds not to labor the point but since since i started my business a couple of years ago now certainly through last year um">not to labor the point but since since i started my business a couple of years ago now certainly through last year um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 18 seconds networking in north link's northeast links i've been my eyes have been opened just through">networking in north link's northeast links i've been my eyes have been opened just through</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 24 seconds the through the positivity from all the different stakeholders yeah um">the through the positivity from all the different stakeholders yeah um</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 29 seconds absolutely so i see the positive message um and it is a great place to live oh it">absolutely so i see the positive message um and it is a great place to live oh it</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 35 seconds and do business i tell you it really is and you only have to walk into and not necessarily just the networks we have at the hive or">and do business i tell you it really is and you only have to walk into and not necessarily just the networks we have at the hive or</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 41 seconds any of the networks it's amazing that people don't see that if you're working on your own you're">any of the networks it's amazing that people don't see that if you're working on your own you're</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 47 seconds you're challenging yourself to set up a business or to run a business or or you're the owner of a small business that employs 10 people the the absolute">you're challenging yourself to set up a business or to run a business or or you're the owner of a small business that employs 10 people the the absolute</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="30 minutes, 55 seconds tonic it is to walk into a room of people who are who have or are facing">tonic it is to walk into a room of people who are who have or are facing</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 minutes, 1 second similar challenge is to you not to sell not to swap business cards">similar challenge is to you not to sell not to swap business cards</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 minutes, 7 seconds and hope you can get something up but just to take to be able to talk to them and hear them yeah and inspire each">and hope you can get something up but just to take to be able to talk to them and hear them yeah and inspire each</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 minutes, 13 seconds other absolutely and or just even crying each other's shoulders it doesn't matter you want to everyone wants to feel they">other absolutely and or just even crying each other's shoulders it doesn't matter you want to everyone wants to feel they</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 minutes, 19 seconds belong to something yeah don't you and if you feel you belong to a positive upcoming community of people who are all">belong to something yeah don't you and if you feel you belong to a positive upcoming community of people who are all</div>
<div class="segment style-scope ytd-transcript-segment-renderer" role="button" aria-label="31 minutes, 26 seconds got each other's backs hell that's good that's a good place to be really fantastic thanks mark">got each other's backs hell that's good that's a good place to be really fantastic thanks mark</div>